Help Ticket

You can use this to submit a request for help with the site.  It's optional, but the more information you provide the quicker we'll be able to (hopefully) solve the problem!
Catchy Title:  [text name="variable_1" default="text" size=32]
Type of request:  [select name="variable_2" value="problem using an existing form|problem making a form|suggestion or improvement|something else"]
What is the address of the page(s) that is/are causing problems:  [text name="variable_3" default="address/url of web page" size=48]
Any other details that might help:  [textarea name="variable_4" default="Extra details"]
You may submit this on the feedback area at the bottom of the page you are having trouble with or you can submit it on the [link url="/help/" memo="Help Page"]
You can use this to submit a request for help with the site. It's optional, but the more information you provide the quicker we'll be able to (hopefully) solve the problem!
Catchy Title:
Type of request:
What is the address of the page(s) that is/are causing problems:
Any other details that might help:
You may submit this on the feedback area at the bottom of the page you are having trouble with or you can submit it on the Help Page

Result - Copy and paste this output:

Sandbox Metrics: Structured Data Index 0.25, 5 form elements, 81 boilerplate words, 2 text boxes, 1 text areas, 1 drop downs, 1 links, 4 total clicks
Questions/General site feedback

4 responses to “Help Ticket”

  1. You can use this to submit a request for help with the site. It’s optional, but the more information you provide the quicker we’ll be able to (hopefully) solve the problem!
    Catchy Title: form not calculating
    Type of request: problem making a form
    What is the address of the page(s) that is/are causing problems: https://www.soapnote.org/edit/?sn=48705
    Any other details that might help: my form is not calculating after selecting from checklist, is there anything wrong I’m doing in formulating the form? are there limitations on elements?
    You may submit this on the feedback area at the bottom of the page you are having trouble with or you can submit it on the

  2. tncarlson says:

    Catchy Title: Soapnote Project Site Down Yesterday
    Type of request: something else
    What is the address of the page(s) that is/are causing problems: https://www.soapnote.org/
    Any other details that might help: I couldn’t access my account or the main pages of the site.
    This has happened twice. I’m just wondering if there was planned downtime that we can be notified of prior to the site going down.
    Thank you!

    • SOAPnote says:

      Hello – We’re very sorry for the downtime on the site yesterday. It was unexpected and a great inconvenience for many users. We’ve fallen back to a more reliable set up and believe this will avoid similar episodes in the future. We will make every effort to alert users of scheduled downtime via a banner at the top of the home page. Thank you for using and supporting the SOAPnote Project!

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