Email Templates

[checkbox name="variable_1" value="Greetings|Hi|I’m reaching out about _|Thanks so much for your question|Thank you for your honesty and constructive feedback|I wanted to reach out with an update on your issue regarding ISSUE TOPIC|I regretfully admit that there has been an oversight made|I understand where you’re coming from|I think it would be helpful to discuss further|I wanted to update you before the weekend about the status of your issue|I just wanted to let you know that I’m looking into it|I will get back to you with an answer|I will get back to you before the end of day with an answer|I will get back to you before the end of week with an answer|A couple weeks ago, you mentioned that you'd like to ___. How did it go?|I acknowledge and apologize for how my mistake has created an inconvenience for you.|I will get back to you before the end of month with an answer|If you need me to get back to you sooner, please let me know|I think it would be helpful for us to talk about next steps|Also|I think it would be helpful for us to talk about how we might avoid similar miscommunication in the future|I also think it would be helpful for us to talk about how we might avoid similar miscommunication in the future|
|SUBJECT: Out of Office

Hi there,
Sorry I missed you! I’m currently out of the office with limited access to email. If you have a question, please contact .. If you’d like, please schedule your appointment online at ... or contact ... for more information.
I will follow up once I’m back home, but in the meantime, xxx will take great care of you in my absence!

Kind regards,


|SUBJECT: Troubleshooting

Hi

I know your goal and I want to assure you that I am doing everything within my power to resolve this situation. Here are the steps I am taking right now:

TROUBLESHOOTING STEPS

Again, I am incredibly sorry for the inconvenience this has caused and will update you as soon as I have a resolution. Please feel welcome to reach out to me with any questions you may have on this as I would be more than happy to help.

|SUBJECT: Fixing the issue right now

Hi,

I'm reaching out about your case with me. It's been some time since I've heard from you, so I wanted to reach out and let you know I am going to close this case. 

Please feel welcome to reopen this case or open a new one if you need any further assistance. 

Thanks!

|SUBJECT: Solutions

Hi CUSTOMER NAME,

Thanks for reaching out about CUSTOMER’S REQUEST. At this time, I don’t have the bandwidth to complete your request, but I wanted to reach out with some alternative resources to direct you to. I apologize that I can’t provide a direct solution, however, these options may be able to supply the solution you are looking for. 

1) To start, I would recommend taking a look at LINK. There, you can find others who may be experiencing a similar roadblock. 

2) If that resource doesn’t work, take a look at: LINK. They have some FAQ pages that may link to the answer you’re looking for.

3) Finally, if both those options fail, you can post your request to: LINK. This lets you pitch an idea to a team. If they like it, they may consider it as a future product or feature. 

Please feel welcome to reach out to me with any questions you may have on these resources. I would be more than happy to help! 

Thanks,

|SUBJECT: The feature you’re asking about is on my radar

I’ve investigated your request, and it seems that, indeed, the issue exists and the problem is on my end. No worries, I am already on it.

By a rough estimate, it should be fixed in the next day or so, but I will keep you updated on the progress anyway.

In the meantime, can I offer you an alternative solution?

|SUBJECT: The issue is fixed

Hi first_name

You’ve reported the issue some time ago. I'm glad to tell you that it is now fixed. Thank you for notifying us me the problem, I really appreciate it.

And if you have any other questions or suggestions, I’m here to help.

|SUBJECT: Unfortunately, the feature you’re asking about is not on my radar

I’ve communicated your FEATURE to higher up and added it to our board of requests. Unfortunately, it’s not going to be taken into work any time soon. 

But I'd like to offer you something in return. Can you please tell me more about why you’d need this and maybe we will work something out.

|SUBJECT: Received your message while I was offline

Hi first_name,

You left me a message while I was offline.

Feel free to ask me all your questions via email by answering this message or you can reach me at 818-919-2382 and proceed via phone.

I’ll be glad to assist you and I look forward to hearing from you.

|SUBJECT: You’ve mistaken me for someone else

It looks like you wrote us by mistake. We are YOUR COMPANY’S NAME and we do WHAT YOU DO. If you have any questions regarding our services, we’d be happy to help.

I guess you’re looking for WEBSITE YOU THINK THEY’RE LOOKING FOR. If you go to their website and drop them a message, I’m sure they’ll be able to assist you.

Have a nice day!

|SUBJECT: My product is better 

Actually, we get asked this question quite often. To tell you the truth, our product differs from COMPETITOR in many ways, but here’s the most important part — THE MOST DISTINGUISHING DIFFERENCE.

You can take a look at the full comparison here: LINK. Or just sign up for a trial and see everything yourself, it’s free anyway.

|SUBJECT: Experiencing technical issues

Unfortunately, I am experience technical issues at the moment (and you can be sure it’s painful for us as much as it is for you). I am already on it and should be up and running in soon.

I’ll let you know as soon as we’re back. Sorry for the inconvenience.

|SUBJECT: Can I do anything else?

Glad I could help! Do you have any other questions?

|SUBJECT: Sorry I missed your chat

Hey,

Our team has been receiving an unusual amount of chats, and it seems like we missed each other in a chat by a few minutes. I’m sorry for keeping you waiting, but I hope I can still assist you now.

So, regarding your question

|SUBJECT: The issue is fixed

Hi first_name,

AGENT NAME from COMPANY here. Hope you’re doing well!

You’ve reported the problem with ISSUE on DATE. As promised, I’m circling back to tell you that it’s fixed now. 

It turned out the problem was more complex than I thought and affected other parts as well, so it took a little bit longer to get a handle on it. But everything should be fine now.

Could you confirm the fix please?

And if you have any questions, I’d be happy to assist you.

|SUBJECT: Left a message some time ago

Hi first_name,

AGENT NAME from COMPANY here. Hope you’re doing well!

You left a message about QUESTION some time ago and I did my best to answer it in detail. But I never heard back from you. Was it helpful enough? Maybe I can do anything else for you?

I would very much appreciate any feedback you can provide. Have a great day!

|Do you have time to add a meeting to your schedule this week?
|Do you have time to add a meeting to your schedule this month|Do you have time to add a meeting to your schedule?|I think it would be helpful for us to talk about next steps, and how we might avoid similar miscommunication in the future."]